Un Deux Trois Shipping & Returns
The expected arrival date applies from the date your package is shipped instead of the time you place your order. All overnight, 2nd day and 3 day orders placed after 12 noon Pacific time will ship out the following day and if on a Friday or holiday, it will ship the next business day.
To determine the shipping cost, please add your selected items to your cart and proceed to checkout. You will be able to view the shipping costs on the review page of the checkout process.
You will be notified via email with your UPS Tracking Number as soon as your order is shipped. You can also log in to your account and view your tracking number on the My Orders page.
PLEASE NOTE: Ground orders typically have a transit time of approximately 2 days to major metropolitan areas and 3 days to more rural areas. Please note that while UPS is always fast and accurate, Ground Shipping does not guarantee an exact arrival date. If you need a guaranteed arrival time, we encourage you to choose the expedited options at an additional charge.
Orders placed between Friday at 3pm PST and Monday before 10am PST will not be processed until Monday.
Returns and exchanges are accepted on items that HAVE NOT BEEN WORN, ALTERED OR WASHED, and with ALL tags attached. We reserve the right to refuse a refund request if return does not comply with this policy.
Refunds will be given in the same form of payment originally used for purchase IF ITEM IS RETURNED WITHIN 10 BUSINESS DAYS. All orders returned after that time period will be subject to a store credit.
ACCESSORIES ARE NON-REFUNDABLE and a store credit only will be issued upon return of the following: Handbags, Jewelry, Sunglasses, Scarves, Belts, Hats, and Bathing Suits.
Sale items are FINAL SALE: no exchanges, no returns, and no exceptions.
We will not accept CODs or third-party billing for returned merchandise.
PLEASE NOTE: We do not refund shipping and handling charges. For your protection, we recommend using UPS, Fed Ex, or Certified USPS for your return.
Udtfashion.com ships worldwide! International shipping charges are automatically calculated upon checkout by UPS. UPS bases the cost on several factors, including total price of items, the weight of the package, and its destination.
PLEASE NOTE: International orders are often subject to duties and taxes billed by your country's customs department upon arrival. Udtfashion.com is not responsible for any duty, tax, or freight charges billed from the country the merchandise is being shipped to.
ALL INTERNETIONAL SALES ARE FINAL SALE.
____________________________________________________________________________________________________________________________________Holiday Return Policy:
We offer an extended return policy for all orders placed during 11/30-12/24. All orders place within this timeframe can be returned before 1/15 for exchange. Exchanges are accepted on items that HAVE NOT BEEN WORN, ALTERED OR WASHED, and with ALL tags attached. All sale items purchased during the holiday time period (11/30-12/24) are NOT eligible for refund.
Website purchases and in store purchase policies differ from one another. Merchandise purchased in any of Un Deux Trois’ retail locations (Brentwood, Studio City, Tarzana, Dallas, Houston, & Walnut Creek) may be returned for exchange or store credit only within 7 days accompanied by a receipt. Returned merchandise must be presented in its original condition with tags. Jewelry, specialty dresses and sale items are FINAL SALE.
Repackage your return securely in a box comparable to the one you received your item in.
Please print out the Return Merchandise Form under the Shipping & Return category, fill out completely, and enclose WITH A COPY OF ORIGINAL RECEIPT. Save copies for your records.
For your protection, we recommend that you use USPS, UPS, FED EX, DHL or Insured Parcel Post for your return.
Keep the Tracking Number from the package you are returning to ensure that the package is returned to the warehouse.
Once Udtfashion.com receives the returned item, we will issue the appropriate refund or credit and send you a copy of the receipt via email.
Udtfashion.com Internet returns should be send to:
Un Deux Trois
12417 Ventura Blvd., Studio City, CA 91604